Frequently Asked Questions
What protocols are supported by the Wavesat VoIP Service?
We support SIP protocol
Do you terminate VoIP calls to all countries?
Yes, Wavesat offers termination of VoIP calls to all countries of the world.
Do I need Internet connectivity to use your service?
Yes; as of now, every individual customer needs Internet connectivity to use our service.
How do I make payments?
As of now, payments can only be made towards our service by wire transfer. The wire transfer information is sent to individual customers upon sign up.
Am I responsible for the wire transfer Bank charges?
Yes, every customer shall be responsible for any wire transfer associated charges.
How does my account get credited after payment?
After making the wire transfer, please send a mail to accounts@build.wavesat.net with such details as your username, Wavesat account number (in case you have multiple user accounts with us), amount transferred (net bank charges) and date of transfer. Give about two business days for your fund to get into our account and we shall credit your account immediately we confirm its receipt.
Can I view my usage and remaining balance online?
Yes. You can view full CDR (Call Detail Record) information as well as your remaining funds. Login to the customers’ section.
How should I dial calls?
To make international calls, Dial the destination number you want to reach, starting with the country code
Is your service strictly prepay?
Yes. Of course, for larger carriers we will setup convenient terms with your accounting department and extend credit to long-standing customers over holiday periods.
Does the same account allow for simultaneous calls?
Individual user accounts does not allow for simultaneous calls; except for corporate accounts which allow such.
Does the same account allow for simultaneous calls?
Individual user accounts does not allow for simultaneous calls; except for corporate accounts which allow such.