Frequently Asked Questions

[kc_row _id=”344959″ cols_gap=”{`kc-css`:{`any`:{`group`:{`max-width|.kc-container`:`100%`}}}}” use_container=”yes” force=”__empty__” row_class=”faq-kc-row”][kc_column width=”12/12″ video_bg_url=”https://www.youtube.com/watch?v=dOWFVKb2JqM” _id=”333895″][kc_accordion _id=”726256″ css_custom=”{`kc-css`:{}}” class=”faq-accordion-wrap”][kc_accordion_tab title=”What protocols are supported by the Wavesat VoIP Service?” _id=”47484″ class=”faq-accordion”][kc_column_text _id=”717262″]

We support SIP protocol

[/kc_column_text][/kc_accordion_tab][kc_accordion_tab title=”Do you terminate VoIP calls to all countries?” _id=”695265″ class=”faq-accordion”][kc_column_text _id=”48497″]

Yes, Wavesat offers termination of VoIP calls to all countries of the world.

[/kc_column_text][/kc_accordion_tab][kc_accordion_tab title=”Do I need Internet connectivity to use your service?” _id=”917861″ class=”faq-accordion”][kc_column_text _id=”795295″]

Yes; as of now, every individual customer needs Internet connectivity to use our service.

[/kc_column_text][/kc_accordion_tab][kc_accordion_tab title=”How do I make payments?” _id=”241570″ class=”faq-accordion”][kc_column_text _id=”345555″]

As of now, payments can only be made towards our service by wire transfer. The wire transfer information is sent to individual customers upon sign up.

[/kc_column_text][/kc_accordion_tab][kc_accordion_tab title=”Am I responsible for the wire transfer Bank charges?” _id=”995664″ class=”faq-accordion”][kc_column_text _id=”136266″]

Yes, every customer shall be responsible for any wire transfer associated charges.

[/kc_column_text][/kc_accordion_tab][kc_accordion_tab title=”How does my account get credited after payment?” _id=”332066″ class=”faq-accordion”][kc_column_text _id=”53788″]

After making the wire transfer, please send a mail to accounts@build.wavesat.net with such details as your username, Wavesat account number (in case you have multiple user accounts with us), amount transferred (net bank charges) and date of transfer. Give about two business days for your fund to get into our account and we shall credit your account immediately we confirm its receipt.

[/kc_column_text][/kc_accordion_tab][kc_accordion_tab title=”Can I view my usage and remaining balance online?” _id=”129887″ class=”faq-accordion”][kc_column_text _id=”236342″]

Yes. You can view full CDR (Call Detail Record) information as well as your remaining funds. Login to the customers' section

[/kc_column_text][/kc_accordion_tab][kc_accordion_tab title=”Is your service strictly prepay?” _id=”178864″ class=”faq-accordion”][kc_column_text _id=”647955″]

Yes. Of course, for larger carriers we will setup convenient terms with your accounting department and extend credit to long-standing customers over holiday periods.

[/kc_column_text][/kc_accordion_tab][kc_accordion_tab title=”How should I dial calls?” _id=”522099″ class=”faq-accordion”][kc_column_text _id=”365565″]

To make international calls, Dial the destination number you want to reach, starting with the country code

[/kc_column_text][/kc_accordion_tab][kc_accordion_tab title=”Does the same account allow for simultaneous calls?” _id=”546143″ class=”faq-accordion”][kc_column_text _id=”173119″]

Individual user accounts does not allow for simultaneous calls; except for corporate accounts which allow such.

[/kc_column_text][/kc_accordion_tab][/kc_accordion][/kc_column][/kc_row]